Q: WHAT IS VIRGIN HAIR?
A:Virgin hair is hair that has not been chemically altered from its natural state.
Q: WHAT IS BRAZILIAN HAIR?
A:Brazilian hair is hair that is cut from a donor that either originated or is currently living in Brazil. Multiple donors are used.
Q: HOW MANY BUNDLES OF HAIR DO I NEED?
A:Our hair is about 3.5 oz per bundle (give or take .3 oz) so we recommend the following:
-Half sewin about 2.0 – 2.5 bundles (half of your own hair is out)
-Partial sewin about 2.5 – 3.0 bundles (part and sides left out)
-T hick Partial sewin about 3.0 -3.5
-Full sewin about 3.0 – 3.5 bundles (no hair is left out)
-Thick Full sewin about 3.5 – 4.0 bundles
*** Longer bundles have shorter wefts therefore styles with lengths 24″ or longer add an extra bundle to the list above to achieve thickness***
Q: CAN YOUR HAIR BE DYED, FLAT IRONED, BLEACHED ETC?
A: Yes it can. Remember this is real human hair. Use a heat protect-ant with any heat tools and take caution when bleaching. Bleaching the hair may cause a small amount thermal loosening to the curl pattern. Always see a professional for any color treatments.
Q: HOW IS YOUR HAIR MEASURED?
A: Our hair is measured in its stretched state from the weft to the bottom of the hair shaft. The hair is NOT measured in its curly/wavy state.
Q: WHAT ARE YOUR BUSINESS HOURS / HOURS OF OPERATION?
A: You can reach a customer service representative Monday – Friday 3pm-8pm, Saturday 10am-9pm , Sunday 1pm-8pm CST. There is also a form under "Contact Us" that is available 24/7. We will respond to all inquiries within 24 hrs.
Q: HOW MUCH IS SHIPPING AND HOW MANY DAYS BEFORE MY HAIR SHIPS?
A: It will take 4 Business days for you to receive your hair. This is only an estimate and will vary depending on holidays and promotional/sale dates. Shipping service that is used is the United Postal Service Priority Mail. Shipping starts at $10, tracking number is included.
Q: WHAT IS YOUR RETURN POLICY?
A: ALL SALES ARE FINAL. NO EXCEPTIONS. We do not issue refunds nor do we honor any exchanges. Please see our refund policy for further questions.